Refund policy
Return Policy
30-Day Return Window
We want you to love your purchase. If for any reason you are not completely satisfied, we accept returns within 30 days of the delivery date.
Free Return Shipping
All eligible returns include free return shipping. Once your return is approved, we will provide a prepaid return label.
Eligibility Requirements
To be eligible for a return:
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The item must be in its original condition.
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All original packaging, accessories, and documentation must be included.
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Items showing signs of excessive wear, damage, or alteration may not be eligible for a refund.
How to Start a Return
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Contact us at info@louiselaneus.com with your order number.
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We will review your request and, if eligible, send you a prepaid return label.
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Drop the package off at the designated carrier location.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Exchanges
If you’d like to exchange an item, please contact us. We can process exchanges based on product availability.